Privacy Policy

Privacy Policy

Effective Date: January 1, 2026

Equipmate, Inc. ("Equipmate," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our platform and website (equipmate.ai).

1. Information We Collect

We may collect the following categories of information:

  • Contact information — name, email address, job title, company name, and phone number provided via forms or direct communication.
  • Usage data — pages visited, browser type, IP address, and referral source collected automatically when you visit our website.
  • Operational data — industrial and operational data that customer organizations upload or connect to the Equipmate platform under a signed agreement. This data is processed solely to deliver the contracted services.
  • Communications — messages, inquiries, and feedback you send us.

2. How We Use Information

We use collected information to:

  • Operate, maintain, and improve the Equipmate platform and website.
  • Respond to inquiries and provide customer support.
  • Send product updates, technical notices, and security alerts (customers may opt out at any time).
  • Analyze website usage to improve user experience.
  • Comply with legal obligations.

3. Data Sharing and Disclosure

Equipmate does not sell personal information. We may share information with:

  • Service providers — trusted vendors who assist with hosting, analytics, and communications under confidentiality obligations.
  • Legal requirements — when required by applicable law, court order, or governmental authority.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, with notice provided to affected users.

4. Data Security

We implement industry-standard security measures — including encryption in transit and at rest, access controls, and regular security reviews — to protect your information. Customer operational data is processed in environments aligned with industrial cybersecurity standards (ISA/IEC 62443).

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Customer operational data is retained only for the duration of the active agreement unless otherwise specified.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, contact us at privacy@equipmate.ai.

7. Cookies

Our website uses essential cookies to enable basic functionality and analytics cookies (with your consent) to understand how visitors use the site. You may disable cookies through your browser settings, though this may affect site functionality.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date above or, where appropriate, via email. Continued use of the platform or website after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Equipmate, Inc.
Email: privacy@equipmate.ai
General: info@equipmate.ai